Privacy Policy

Last updated: October 27, 2026

1. Scope

Jorlen Element LLC operates jorlenelement.com using Shopify to provide an online retail store. This policy explains how information is handled when you browse, make a purchase or contact us.

2. Information we receive

Order information can include your name, email address, telephone number, billing and delivery addresses, purchased products, order identifiers and transaction status. Payment providers process payment credentials; our support form does not request card details. Support enquiries include the information and message you submit. Shopify and relevant providers also process device, browser, IP address, cookie, security and usage information needed to deliver and protect the store.

3. How information is used

We use information to process and fulfil orders, arrange delivery, handle returns and refunds, respond to enquiries, prevent misuse, maintain records and comply with legal obligations. Where relevant law requires a lawful basis, we rely on performance of a contract, legal obligations, legitimate interests in running and protecting the store, or consent where required. Submitting a support request does not subscribe you to marketing.

4. Service providers and sharing

Information is shared as necessary with Shopify, payment providers, delivery providers, and professional or technical providers that help operate the store. Data may also be disclosed when legally required or necessary to protect rights and security. We do not add advertising trackers or sell customer information through this theme. Shopify’s processing and any additional services enabled by the store owner are subject to their own applicable terms and disclosures.

5. Cookies and choices

Essential cookies support carts, checkout, security and storefront preferences. Optional analytics or marketing technologies, if enabled, are subject to the choices and consent controls available in your region. See our Cookie Policy. You may also control cookies through your browser; restricting essential cookies can affect purchasing.

6. Retention and international processing

We retain information for as long as reasonably necessary for the purposes described, including order support, tax and accounting records, legal obligations and dispute handling. Retention depends on the record type and applicable requirements. Shopify and other service providers may process information in countries other than your own, using safeguards where required by applicable law.

7. Your rights

Depending on your location, you may have rights to access, correct, delete or receive a copy of information, restrict or object to certain processing, withdraw consent, or appeal a decision on a privacy request. Contact us using the details below. We may need reasonable verification before acting. You may also complain to your relevant data protection authority. We do not discriminate against you for exercising applicable privacy rights.

8. Security and children

We use the platform and reasonable operational measures to protect information, but no transmission or system is entirely risk-free. The store is intended for people able to make lawful purchases and is not directed to children. Please contact us if you believe a child has provided personal information inappropriately.

9. Contact and changes

Contact us about information associated with this store or an order. Shopify may separately handle requests concerning information it controls. We may update this policy to reflect changes to operations or applicable requirements; the current update date appears above.